OSS for Customer Relations and Transactions

 
The second major division of OSS has for its objective the automation of the service desk.
OSS will not entirely eliminate the need for telephone agents to answer queries and deal with
complaints, but what it will do is handle most back-office functions. Where in traditional telephone
networks invoices would have to be made out for each change of service and work order
issued so that the changes of service would be enabled on central office equipment, provisioning
software largely exempts these processes from human intervention. In fact, Web-based
provisioning for credit card transactions is entirely possible today.