Wireless Network System Components
A wireless network consists of several components that support
communications using radio or light waves propagating through an air medium.
Some of these elements overlap with those of wired networks, but special
consideration is necessary for all of these components when deploying a wireless
network. Figure 2-1 illustrates these
primary components.

Users
A user can be anything that directly utilizes the wireless
network. One of the most common types of user is a person. For example, a
business traveler accessing the Internet from a public wireless LAN at an
airport is a user. In some cases, however, the user might not be human. A robot,
for example, might receive instructions over a wireless network from a central
computer that controls a manu-facturing process. Because the wireless network
exists to serve the user, the user is the component that receives the benefits
of a wireless network. As a result, users are an important part of the wireless
network.
The user initiates and terminates use of a wireless network,
making the term end-user appropriate. Typically, a user operates a computer device, which often
performs a variety of application-specific functions in addition to offering an
interface to the wireless network.
Users of wireless networks tend to be mobile, constantly moving
throughout a facility, campus, or city. Mobility is one of the most prominent
benefits of deploying a wireless network. For example, a person walking through
a convention center while sending and receiving e-mail from a PDA is exercising
mobility. The PDA in this case must have continual or frequent connections to a
wireless network infrastructure.
Some users might require only portability; whereby, they stay
at a particular location while using the wireless network for a specific period
of time. An example of this type of usage is someone operating a laptop
wirelessly from a conference room. The user will turn on the laptop after
sitting down in the conference room and shut off the laptop before leaving. As a
result, the wireless network doesn't need to support continual movement.
Other users might actually be stationary, which means that they
operate from one place for an indefinite period of time. An example of this type
of user is someone working from a wireless computer in an office. The biggest
difference between a stationary and portable user is that the stationary user
will not require any form of roaming functions. Roaming functions are difficult
to implement in some situations.
Computer Devices
Many types of computer devices, sometimes referred to as
clients, operate on a wireless network. Some computer devices might be
specifically designed for users, whereas some computer devices are end systems.
In generally, any computer device might communicate with any other computer
device on the same wireless network. Figure
2-2 illustrates an assortment of computer devices for wireless networks.

To support mobile applications, computer devices are often
small, making them practical for people to carry with them at all times. These
devices generally have small screens, limited keyboards, and small batteries.
The devices are mobile, but they can support only certain applications.
With portable and stationary applications, however, the
computer devices are much larger. These devices generally have larger displays
and keyboards, making them more suitable to use when browsing the Internet and
other applications requiring relatively high performance. The problem, however,
is that these devices weigh more and are difficult to carry from one place to
another.
Computer devices within a wireless network also include end
systems such as servers, databases, and websites. For example, the http://www.cnn.com
website includes news that someone can view from a public wireless LAN
connection from a hotel room. Similarly, a clerk can wirelessly interface with a
warehouse management system, which acts as an end-system computer device.
Users can adapt many existing computer devices to operate on a
wireless network. A user, for example, can purchase and install a wireless
network interface card (NIC) within his laptop to enable operation on a
particular type of wireless network. Some devices, such as a wireless bar code
scanner, operate only on a wireless network.
A computer device also has an operating system, such as Windows
XP, LINUX, or MAC OS. The operating system runs software needed to realize the
wireless network application. In some cases, the operating system has built-in
features that enhance wireless networks. For example, Windows XP has the ability
to automatically identify and associate with wireless LANs.
NICs
The network interface card provides
the interface between the computer device and the wireless network
infrastructure. The NIC fits inside the computer device, but external network
adaptors are available that plug in and remain outside the computer device. Figure 2-3 shows examples of several types
of wireless NICs.

Wireless network standards define how a wireless NIC operates.
For example, a wireless LAN NIC might implement the IEEE 802.11b standard. In
this case, the wireless NIC will only be able to interface with a wireless
network infrastructure that complies with the 802.11b standard. As a result,
users must be careful to ensure that the wireless NIC they choose matches the
type of wireless network infrastructure they want to access.
Wireless NICs also comply with a specific form factor, which
defines the physical and electrical bus interface that enables the card to
communicate with the computer device. Again, the user must consider this to
ensure that the chosen wireless NIC will fit within their computer device. The
following is a summary of the different internal form factors available for
wireless networks:
-
Industry-Standard Architecture
(ISA)— ISA has been around since the early 1980s. Because of this, the
proliferation of the ISA bus has been significant. Despite its limited
performance, nearly all PCs manufactured up until recently had at least one ISA
bus. The ISA bus has failed, however, to advance at the pace of the rest of the
computer world, and other higher-speed alternatives are now available. ISA
doesn't impose too much of a performance impact on 802.11b wireless LANs. It's
not advisable, however, to purchase new ISA cards because of the possibility of
them becoming obsolete.
-
Peripheral Component Interconnect
(PCI)— The PCI bus is the most popular interface for PCs today and boasts
high performance. Intel originally developed and released PCI in 1993, and it
satisfies the needs of the recent generations of PCs for multimedia and
graphics. PCI cards were the first to popularize "plug-and-play" technology,
which makes it easy to install the NIC. PCI circuitry can recognize compatible
PCI cards and work with the computer's operating system to set the
configurations for each card. This saves time and prevents installation
headaches for nontechnical users.
-
PC Card— The PC Card was
developed in the early 1990s by the Personal Computer Memory Card International
Association (PCMCIA). The PC Card is a credit-card-sized
device that provides extended memory, modems, connectivity to external devices,
as well as wireless LAN capabilities to small computer devices such as laptops
and PDAs. In fact, they are the most widely available NICs available. They are
more popular than ISA or PCI cards because of use in a growing number of laptops
and PDAs.
It's possible to share a PC Card with a desktop PC by using an
adaptor that converts a PC Card into a PCI card. This allows purchasing one NIC
for use in both types of computers. You can take the PC Card with you on a
business trip— or home from work— and utilize the same card when back in the
office using a PC. Some PDAs require a sled device that accommodates the PC Card
and mounts underneath the PDA. This is the only way to add wireless network
capability to some older PDAs. The combination of the sled, PC Card and PDA,
however, adds a lot of bulk and weight that depletes the usability.
-
Mini-PCI— A Mini-PCI card is a
smaller version of a standard desktop PCI card and fits well within small,
mobile computer devices. It has all the same features and functionality of a
normal PCI card, but is about one quarter the size. Mini-PCI cards are
integrated within laptops as an option to buyers. A strong advantage of this
form of radio NIC is that it frees up the PC Card slot for other devices, such
as memory extenders and graphics accelerators. In addition, manufacturers can
provide Mini-PCI–based wireless NICs at lower costs. The Mini-PCI card is not
without disadvantages, however. The replacement of a Mini-PCI card typically
requires the disassembly of the laptop, which might void the manufacturer's
warranty. Mini-PCI cards might also lead to lower performance because they
require the computer to do some, if not all, of the processing. Despite these
drawbacks, the Mini-PCI card is becoming a solid technology in the wireless
laptop world.
-
CompactFlash— SanDisk
Corporation first introduced CompactFlash
(CF) in 1994, but wireless NICs were not available in CF form factors
until recently. A CF card is small, weighing half an ounce, and is less than
half the thickness of a PC Card. It also holds only one quarter the volume of PC
Card radio card. The CF cards draw little power, which enables the batteries to
last longer than devices using PC Cards. Some PDAs come with direct CF
interfaces, which results in a lightweight and compact wireless PDA. If the
computer device doesn't have a CF slot, you can purchase an adapter so that the
CF card will fit into a standard PC Card slot. A CF radio card is definitely the
way to go, especially for compact computing devices.
In addition to the internal NICs, a variety of external network
interfaces connect to the computer device through parallel, serial, and USB
ports. These might be suitable for stationary computers, but they certainly
hinder mobility in most wireless applications.
As Chapter 3, "Radio
Frequency and Light Signal Fundamentals: The Invisible Medium," discusses in
detail, a wireless NIC includes an antenna that converts electrical signals to
radio or light waves for propagation through the air medium. Antennae employ
many structures, and they can be external, internal, permanent, or detachable.
The antenna for a PC Card, for example, generally attaches to the end of the
card and protrudes out the side of the laptop.
Mini-PCI cards, however, might have an antenna that resides
inside the outer edge of a laptop monitor. Some NICs have antennaes that are
permanent, which have one particular propagation pattern. Other NICs allow the
replacement of the antenna, which increases flexibility in choosing an antenna
that best satisfies requirements.
Air Medium
Air serves many purposes, such as providing a basis for speech,
enabling air travel, and sustaining life. Air also provides a medium for the
propagation of wireless communications signals, which is the heart of wireless
networking. Air is the conduit by which information flows between computer
devices and the wireless infrastructure. Think of communication through a
wireless network as similar to talking to someone. As you move farther apart,
it's more difficult to hear each other, especially when a loud noise is
present.
Wireless information signals also travel through the air, but
they have special properties that enable propagation over relatively long
distances. Wireless information signals cannot be heard by humans, so it's
possible to amplify the signals to a higher level without disturbing human ears.
The quality of transmission, however, depends on obstructions in the air that
either lessen or scatter the strength and range of the signals.
Rain, snow, smog, and smoke are examples of elements that
impair propagation of wireless communications signals. In fact, a heavy downpour
of rain can limit signal range by 50 percent while the rain is occurring. Other
obstacles, such as trees and buildings, can impact the propagation and
performance of the wireless network. These issues become most important when
planning the installation of a wireless MAN or WAN.
With wireless networks, the air medium supports the propagation
of radio and light waves that travel from one point to another. These types of
signals have been in use for more than 100 years, but they are still somewhat
mysterious and not well understood by most computer professionals. Chapter 3 provides details on signal
characteristics and impairments that relate to the air medium.
Wireless Network Infrastructures
The infrastructure of a wireless network interconnects wireless
users and end systems. The infrastructure might consist of base
stations, access controllers, application connectivity software, and
a distribution system. These components enhance wireless communications and
fulfill important functions necessary for specific applications.
Base Stations
The base station is a common infrastructure component that
interfaces the wireless communications signals traveling through the air medium
to a wired network—often referred to as a distribution system. Therefore, a base
station enables users to access a wide range of network services, such as web
browsing, e-mail access, and database applications. A base station often
contains a wireless NIC that implements the same technology in operation by the
user's wireless NIC.
Base stations go by different names, depending on their
purpose. An access point, for instance,
represents a generic base station for a wireless LAN. A collection of access
points within a wireless LAN, for example, supports roaming throughout a
facility. The NIC within a user's computer device connects with the nearest
access point, which provides an interface with systems within the infrastructure
and users associated with other access points. As the user moves to a part of
the facility that's closer to another access point, the NIC automatically
reconnects with the closest access point to maintain reliable communications.
Residential gateways and routers are more advanced forms of
base stations that enable additional network functions. The gateway might have
functions, such as access control and application connectivity, that better
serve distributed, public networks. On the other hand, a router would enable operation of
multiple computers on a single broadband connection.
As show in Figure 2-4, a
base station might support point-to-point or point-to-multipoint communications.
Point-to-point systems enable communications signals to flow from one particular
base station or computer device directly to another one. This is a common
infrastructure for supporting long-range wireless communications links. For
example, a wireless Internet service provider
(WISP) can use this system to transport communications signals from a
base station at a remote site— such as a home or office— to a base station near
a communications facility.

As the name implies, point-to-multipoint functionality enables
a base station to communicate with more than one wireless computer device or
base station. An access point within a wireless LAN implements this form of
communications. The access point represents a single point whereby many computer
devices connect to and communicate with each other and systems within the
wireless infrastructure.
Access Controllers
In the absence of adequate security, quality of service (QoS),
and roaming mechanisms in wireless network standards, companies offer
access-control solutions to strengthen wireless systems. The key component to
these solutions is an access controller, which is typically hardware that
resides on the wired portion of the network between the access points and the
protected side of the network. Access controllers provide centralized
intelligence behind the access points to regulate traffic between the open
wireless network and important resources. In some cases, the access point
contains the access control function.
Access controllers apply to a wide range of applications. In a
public wireless LAN, for example, an access controller regulates access to the
Internet by authenticating and authorizing users based on a subscription plan.
Similarly, a corporation can implement an access controller to help a hacker
sitting in the company's parking lot from getting entry to sensitive data and
applications.
The use of an access controller reduces the need for smart
access points, which are relatively expensive and include many non-802.11
features. Generally, vendors refer to these smarter access points as being
enterprise-grade components. Proponents of access controllers, however, argue
that 802.11 access points should focus on RF excellence and low cost. Proponents
also argue that access points should centralize access control functions in an
access controller that serves all access points. These thin access points
primarily implement the basic wireless network standard (such as IEEE 802.11),
and not much more.
The users of access controllers realize the following benefits
when deployed with thin access points:
-
Lower Costs— Access points
with limited functionality cost less, which generally results in lower overall
system costs. This is especially true for networks requiring a larger number of
access points, such as an enterprise system. The use of thin access points
results in cost savings of approximately $400 per access point. In larger
networks, this savings far outweighs the additional cost of an access
controller, which costs $5000 on the average.
-
Open Connectivity— Smart
access points offer enhancements related to security and performance to the
basic wireless connectivity that wireless network standards offer. The problem
in many cases is that these enhancements are only possible if the user devices
implement a wireless NIC made by the same vendor as the access point. This
significantly reduces the openness of the system and limits the selection of
vendors. On the other hand, thin access points can easily communicate using the
basic wireless network protocol with
wireless NICs made by multiple vendors, while the access controller
transparently provides enhancements.
-
Centralized Support— An
advantage of placing the smarts of the network in an access controller is that
the system is easier to support, primarily because fewer touch points are in the
network. If all of the intelligence of the network is within the access points,
support personnel must interface with many points when configuring, monitoring,
and troubleshooting the network. An access controller enables the access points
to have fewer functions, reducing the need to interface with the access points
when performing support tasks.
Access controllers often provide port-based access control,
allowing administrators to configure access to specific applications on a
per-user basis. The port, which is actually a number (such as 80 for http),
corresponds to a specific type of application. For example, an access controller
can block access to port 80, which forces a user to log in before being able to
browse web pages. After users enter their username and password, the access
controller will validate their identity through an authentication server. The
network application could, as an alternative, use digital certificates for
authentication purposes. This function regulates the user access to the
protected network.
Access controllers generally employ the following features:
-
Authentication— Most access
controllers have a built-in database for authenticating users; however, some
offer external interfaces to authentication servers such as Remote Authentication Dial-In User Service
(RADIUS) and Lightweight Directory Access
Protocol (LDAP). For smaller, private networks, an internal database
might suffice. For enterprise solutions, however, external and centralized
authentication servers provide better results.
-
Encryption— Some access
controllers provide encryption of data from the client to the server and back,
using such common methods such as IPSec. This provides added
protection beyond what the native wireless network standard provides. Some of
these features, however, are also part of web browsers.
-
Subnet Roaming— In order to
support roaming from one network to another, access controllers provide roaming
across subnets without needing to
re-authenticate with the system. As a result, users can continue utilizing their
network applications without interruption as they roam about a facility. This
feature is especially useful for larger installations where access to the
network for specific users will span multiple subnets.
-
Bandwidth Management— Because
users share bandwidth in a wireless network, it's important to have a mechanism
to ensure specific users don't hog the bandwidth. Access controllers provide
this form of bandwidth management through the assignment of user profiles based
on required QoS levels. A profile specifies the types of services, such as web
browsing, e-mail, and video streaming, as well as performance limits. For
example, an unsubscribed visitor attempting to utilize a public wireless LAN
could classify as fitting a "visitor" profile, which might only allow access to
information related to the local hotspot. A subscriber, however, could have a
different role that allows him to have a broadband Internet connection.
Application Connectivity Software
Web surfing and e-mail generally perform well over wireless
networks. All it takes is a browser and e-mail software on the client device. Users might lose a
wireless connection from time to time, but the protocols in use for these
relatively simple applications are resilient under most conditions.
Beyond these simple applications, however, special application
connectivity software is necessary as an interface between a user's computer
device and the end system hosting the application's software or database.
Applications could be warehouse management software running on an IBM AS/400, a
modeling application located on a UNIX box, or a time-management system residing
on an old mainframe system. The databases are part of a client/server system
where part, or all of the application software, resides on the client device and
interfaces with a database such as Oracle or Sybase. In these cases, application
connectivity software is important in addition to access points and controllers
to enable communications between the user's computer device and the application
software or databases located on a centralized server.
The following are various types of application connectivity
software:
-
Terminal Emulation— Terminal
emulation software runs on a computer device, making the device operate as a
terminal that provides a relatively simple user interface to application
software running on another computer. The terminal merely presents screens to
the user and accepts input rendered by the applications software. For example,
VT220 terminal emulation communicates
with applications running on a UNIX host, 5250 terminal emulation works with IBM
AS/400-based systems, and 3270 terminal emulation interfaces with IBM
mainframes.
The advantage of using terminal emulation is its low initial
cost and changes made to the application automatically take affect when the user
logs in. Wireless systems using terminal emulation, however, might not be able
to maintain continuous connections with legacy applications, which have timeouts
set for more reliable wired networks. Timeouts will automatically disconnect a
session if they don't sense activity within a given time period. As a result, IT
groups might spend a lot of time responding to end-user complaints of dropped
connections and incomplete data transactions. Therefore, implementing terminal
emulation can have a disastrous effect on long-term support costs.
-
Direct Database Connectivity—
Direct database connectivity, sometimes referred to as client/server,
encompasses application software running on the user's computer device. With
this configuration, the software on the end-user device provides all application
functionality and generally interfaces to a database located on a central
server. This enables flexibility when developing applications because the
programmer has complete control over what functions are implemented—and is not
constrained by a legacy application located on a central computer. Direct
database connections are often the best approach when needing flexibility in
writing the application software. A problem, however, is that the direct
database approach depends on the use of Transmission Control Protocol/Internet
Protocol (TCP/IP), which is not well-suited for communications across a wireless
network.
-
Wireless Middleware— Wireless
middleware software provides intermediate communications between user computer
devices and the application software or database located on a server. (See Figure 2-5.) The middleware—which runs on a
dedicated computer (middleware gateway) attached to the wired network—processes
the packets that pass between the user computer devices and the servers. The
middleware software primarily offers efficient and reliable communications over
the wireless network while maintaining appropriate connections to application
software and databases on the server through the more reliable wired network.
Sometimes this is referred to as session persistence.

Look for the following features in middleware products:
- - Optimization
techniques— Many middleware products include data compression to help
reduce the number of packets sent over the wireless link. Some implementations
of middleware use proprietary communications protocols, which have little
overhead as compared to traditional protocols, such as TCP/IP.
- - Intelligent restarts—
With wireless networks, a transmission can be unexpectedly cut at midstream.
Intelligent restart is a recovery mechanism that detects the premature end of a
transmission. When the connection is reestablished, the middleware resumes
transmission from the break point instead of at the beginning. This avoids
errors from occurring in applications that utilize databases.
- - Data bundling— Some
middleware is capable of combining smaller data packets into a single large
packet for transmission over the wireless network, which can help lower
transmission service costs of WANs. Since some wireless data services charge
users by the packet, data bundling results in a lower aggregate cost.
- - Screen scraping and
reshaping— The development environment of some middleware products allows
developers to use visual tools to shape and reshape portions of existing
application screens to more effectively fit data on the smaller display of some
non-PC wireless devices, such as PDAs and bar code scanners.
- - End system support—
Wireless middleware interfaces with a variety of end system applications and
databases. If clients need access to tomultiple types of applications and
databases, wireless middleware acts as a concentrator. For example, a user can
use the middleware connection to interface with applications on an AS/400 and
UNIX box simultaneously without needing to be concerned about running the
correct terminal emulation software.
Distribution System
A wireless network is seldom entirely free of wires. The
distribution system, which often includes wiring, is generally necessary to tie
together the access points, access controllers, and servers. In most cases, the
common Ethernet comprises the distribution system.
The IEEE 802.3 standard is the basis for
Ethernet and specifies the use of the carrier sense multiple access (CSMA)
protocol to provide access to a shared medium, such as twisted-pair wiring,
coaxial cable, and optical fiber. CSMA is the predominant medium access standard
in use today by both wired and wireless networks.
CSMA enables sharing of a common medium by allowing only one
NIC to transmit information at any particular time. This is similar to a meeting
environment where people (like NICs) speak only when no one else is talking.
This gives each person responsibility in a way that distributes speaking
decisions to each person. If more than one person talks at the same time, a
collision occurs, and each person needs to take turns repeating what he said.
All computer devices on the network must take turns using the
medium with Ethernet hubs. An Ethernet switch, however, enables multiple
collision domains that can allow simultaneous transmission among users to
improve performance. For larger networks beyond the size of a home or small
office application, be sure to use switches for optimum performance.
Ethernet employs twisted-pair wiring, coaxial cable, and
optical fiber for interconnecting network devices, such as access points and
other distribution equipment. The use of coaxial cables in older wired LANs was
common 10 years ago, but today most companies use twisted-pair wiring and
optical fiber. The Electronic Industries Association (EIA) and
Telecommunications Industry Association (TIA) specifies Category 5 (referred to
as Cat 5) twisted-pair wiring, the most popular of all twisted-pair cables in
use today with Ethernet.
Cat 5 consists of four unshielded twisted pairs of 24-gauge
wires that support Ethernet signals over 100 meters (m)— about 300 feet— of
cabling. Ethernet repeaters increase this range if necessary, which is one
method of reaching a wireless network base station that's beyond 100 m from a
communications closet.
There are also other variations of twisted-pair wiring.
Enhanced Cat 5 (referred to as Cat5e) makes use of all four pairs of wires to
support short-range Gigabit Ethernet (1000 Mbps) connectivity. It is also
backward compatible with regular Cat 5. Cat 6 and Cat 7 cable are now available,
bringing more bandwidth and range to copper-based Gigabit Ethernet networks. Cat
7 cable features individually shielded twisted pairs (STP) of wires, making it
ideal for installation in locations where there is a high potential for
electromagnetic interference.
The following are specific types of twisted-pair options for
Ethernet common to wireless LAN distribution systems:
-
10BASE-T— 10BASE-T is one of
the 802.3 physical layers and specifies data rates of 10 Mbps. A typical
10BASE-T cable uses two of the four pairs within a Cat 5 cable for sending and
receiving data. Each end of the cable includes RJ-45 connectors that are a
little larger than the common RJ-11 telephone connector used within North
America.
The advantage of having extra pairs of wires open is support
for other uses, such as Power-over-Ethernet (PoE). This is a mechanism in which
a module injects DC current into the Cat 5 cable, enabling you to supply power
to the access point from the communications closet. PoE often eliminates the
need for having an electrician install new electrical outlets at every access
point. For larger networks, definitely consider the use of PoE.
-
100BASE-T— Another 802.3
physical layer, 100BASE-T supports data rates of 100 Mbps. Similar to 10BASE-T
Ethernet, 100-Base-T uses twisted-pair wiring, with the following options:
-
- 100BASE-TX uses two pairs of Cat 5 twisted-pair wires.
-
- 100BASE-T4 uses four pairs of older, lower-quality (Cat 3)
twisted-pair wires.
Most implementations today use 100BASE-TX cabling. As with
10BASE-T, PoE can make use of unused pairs of wires. 100-Base-T4 was popular
when needing to support 100-Mbps data rates over the older Cat 3 cabling, which
was prominent during the early 1990s.
-
Optical Fiber— Optical fiber
is more expensive than twisted pair, but fiber can be cost effective because it
supports gigabit speeds and has a range of up to two kilometers. Instead of
using the traditional electrical-signal-over-copper-wire approach, optical fiber
cable uses pulses of light over tiny strips of glass or plastic. This makes
optical fiber cable resistant to electromagnetic interference, making it
valuable in situations where electronic emissions are a concern. In addition,
it's nearly impossible to passively monitor the transmission of data through
optical fiber cable, making it more secure than twisted-pair wiring.
With wireless LANs, optical fiber is a possible solution for
reaching an access point located beyond a 100 m from a communications closet.
This requires the use of an expensive pair of transceivers, however, which
transforms electrical signals into light (and vice versa). One issue when
dealing with optical fiber cable is the difficulties in splicing cables. You
must work with glass or plastic materials that require precise alignment. You
need special tools and training to make effective optical fiber cables. You
should purchase precut fiber cables to avoid problems that are difficult to
troubleshoot.
Management Systems
As with other types of networks, enterprise wireless networks
require effective management that ensures user needs are met over the life of
the network. A network management system, which involves both people and
software tools, satisfies this need. The following are functions that management
systems should provide.
Security
The security element involves mechanisms that avoid the
compromise or damage of network resources, such as databases and e-mail
messages. This includes enforcing security policies for the configuration of the
wireless network in a way that counters issues related to the propagation of
wireless signals. For example, policies could specify the use of a particular
type of encryption to ensure a mischievous person can't receive and decode
e-mail messages being sent between a user and an access point.
For more details on wireless network security methods, refer to
Chapter 8, "Wireless Network
Security: Protecting Information Resources."
Help Desk
The help desk provides the first level of support for users. A
user having difficulties with a wireless connection should know how to reach the
help desk. Users often have problems with association or experience erratic
performance.
Help desk personnel are capable of solving simple connection
problems, such as assisting the user configure a radio card and operating system
to comply with specific wireless network policies. The help desk should have a
communications interface with more advanced support functions, such as
maintenance and engineering, to solve more complex problems that arise from
contact with users.
Configuration Management
Configuration management consists of controlling changes made
to the wireless network architecture and installed system. Changes might consist
of installing or moving access points, changing access point parameters, and
updating firmware. Because of the dynamic nature of wireless networks, changes
are more common than with wired networks.
An enterprise should review all wireless network modification
proposals that impact the performance or security of the network. This review
enables a company to take into account relevant implications that involve
additional costs and use of resources. The company should implement an
independent design review process that evaluates each proposed wireless network
solution and verifies conformance to a common architecture and support elements.
The verification should, for example, include reviewing access point placement,
radio frequency channel assignments, and security settings.
Network Monitoring
Network monitoring includes continuously measuring various
attributes of the wireless network, including access point utilization and user
traffic routes through the distribution system. This plays a key role in
proactively managing the wireless network to support a growth of users and solve
issues before they hamper the performance and security of the network.
An enterprise should continually measure the usage of base
stations to properly scale the wireless network as user traffic changes. Base
stations act as a gauge to indicate when additional base stations, access
controllers, and Internet bandwidth are necessary. A problem with wireless
networks is that network managers might not notice that a base station is
inoperative for quite some time.
In most cases, coverage from base stations overlaps, and users
will likely associate with another base station at lower performance if the
primary access point is not available. Network monitoring tools, however, will
notice the outage immediately and alert the appropriate support person. If
possible, a company should integrate the wireless network monitoring function
with tools already in use in the existing corporate network. This simplifies
operational support.
Reporting
The reporting element offers information regarding various
aspects of the wireless network, including usage statistics, security alarm
notifications, and performance. These reports are necessary for managers to
effectively gauge the operation of the network and make decisions on changes.
This reporting should, at a minimum, indicate potential breaches of security,
inoperable access points, and utilization. This type of information should be
available to all operational support functions, such as the help desk,
maintenance, and engineering.
Engineering
The engineering element provides advanced technical support for
reengineering the wireless network to include newer technologies and solve
problems to ensure effective performance and security. Ordinarily, the company
or group that designs the initial wireless network will perform the engineering
functions. The engineering function should review and verify compliance of
designs with the common architectural design. In addition, the engineering group
should continually monitor the evolution of wireless network technologies and
products to ensure effective migration in a manner that meets growing network
utilization.
Maintenance
The maintenance element repairs and configures the wireless
network, including replacing broken antennae, setting channels on access points,
and re-evaluating radio wave propagation. Some maintenance tasks might result
from the engineering support function. For example, engineers might find the
need to install an additional access point in an area where new coverage is
necessary. In this case, maintenance personnel would install the access point at
a location that the engineer identifies.
An important task for maintaining the wireless network is to
periodically upgrade the firmware in access points. This ensures that the access
point operates with the latest features and freedom from defects, which
maximizes performance and security. As a result, a company should institute
regular upgrades to firmware as new versions become available.
The maintenance group should also periodically perform coverage
tests to ensure that the access points are properly covering the facilities at
applicable levels of performance. This is necessary as the company modifies the
structure of the facilities, which changes the radio wave propagation
characteristics. If discrepancies are found, the maintenance group should report
findings to the engineering group for resolution.