Usability Issues and Limitations of Mobile Devices
Usability Issues and Limitations of Mobile Devices
Suliman Al-Hawamdeh, University of Oklahoma, USA
Copyright © 2004, Idea Group Inc. Copying or
distributing in print or electronic forms without written permission of Idea
Group Inc. is prohibited.
Abstract
Due to the fast development of mobile
technologies and wireless communications, more people are using mobile devices.
Mobile devices like cellular phones are initially used for data communications,
as in speech. Now, mobile devices are not only portable but also can be used to
communicate and exchange information as well as gain access to remote services
anywhere, anytime. But while mobile devices offer many opportunities for
e-commerce applications, conducting e-commerce transactions over mobile devices
has its limitations. Limitations include limited memory, limited processing
power, different technologies and standards, small keyboards, and small screens.
A usability study was carried out to determine the extent to which mobile
devices can be used in mobile commerce. Most
of the studies showed that while mobile devices are becoming increasingly
popular with the younger generation, users still prefer to use desktops for
e-commerce transactions. This is mainly due to the limitations of mobile devices
and the stability and security of the wireless networks
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