Troubleshooting Checklist
If your client has problems associating to any of your APs, try the following:
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If the client is a laptop, palmtop, or other portable device, try to move it closer to the AP.
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Make sure the adapter is securely seated in the computer's adapter slot. Remove and reinsert the adapter to ensure it is properly seated.
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Make sure the antenna is properly attached. (This is especially important for desktop PCs with a removable antenna.)
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Confirm that the AP is turned on and runs properly.
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Double-check your settings on both the client and AP. Parameters to check include:
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- SSID
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- EAP authentication
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- WEP activation
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- The correct WEP key (Remember that WEP keys are lengthy, and if even one character is incorrect, the key won't work.)
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Confirm network settings.
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Confirm that TCP/IP is installed on the AP and clients.
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Confirm that the AP and client use the same channel.
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