Connection Problems
When clients cannot connect to the WLAN, it is often difficult to find the problem, whether the problem affects one client or the entire site. Table 14-1 lists some common scenarios and resources to check so your WLAN runs optimally.
Table 14-1. WLAN Connectivity Issue Scenarios
|
Problem |
Probable Cause(s) |
Resolution |
|
A single client cannot connect to the WLAN. |
Computer misconfiguration or problem with user or computer account.
Defective client card. |
-
Check the computer account.
-
Check the user account.
-
Check the client computer.
-
Verify security credentials.
-
Check the client card.
|
|
Multiple clients at a single site cannot connect to the WLAN. |
Misconfigured AP.
Defective AP.
Defective antenna. |
|
|
An entire site is unable to connect to the WLAN. |
Misconfigured RADIUS server. |
|
|
No client at any site can connect. |
Organization-wide configuration issue. |
|
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